Our Promise

At Dianna Rae Jewelry, we are committed to the absolute highest levels of quality, craft, and service. We promise the following to ensure that you find your jewelry to be truly remarkable from the first moment you open your Dianna Rae Jewelry box to every smile you get when putting it on - now and for future generations to come.

 

Custom Design Satisfaction Guarantee
We guarantee that you will absolutely love your Dianna Rae Jewelry custom design so much that you are never obligated to take delivery of your jewelry until it’s exactly the way you want it.

Easy Returns and Exchanges for In Stock Purchases
Within 30 days, if you need to return any item that was purchased from our in stock selection and it is in original condition, simply bring it back for a full refund or exchange, no questions asked. A partial refund may apply if the item is not in original condition, was a special order, or has received any customization or personalization.

1 Year Warranty on Workmanship and Materials
Within the first year, If any issues occur outside of normal wear as a direct result of original workmanship or material quality being below Dianna Rae Jewelry standards, we will replace or repair all faulty components at no cost to you.

Diamond Warranty
If you purchase a diamond from our premier diamond brand, your diamond also comes with 1 year of protection against loss, theft, or mysterious disappearance. Replacement is at no cost to you.

Security and Protection from Our Premier Diamond Brand
If you purchase a diamond from our premier diamond brand, a unique number is laser engraved on the side of your diamond. This number matches the number on the grading report, giving you positive identification of your exact diamond should anything ever happen. We can also add a unique custom laser engraving personalizing your diamond and offering even more identifying security.

Lifetime Diamond Trade-In
At any time, you may trade-in any diamond purchased at Dianna Rae Jewelry for it’s original purchase price and apply that value to any new diamond purchase of greater value.

Diamond Grading Precision
All diamonds purchased are personally inspected at Dianna Rae Jewelry by a GIA Diamonds Graduate to ensure accuracy of carat weight, cut, color, and clarity using our precision equipment and grading tools.

Lifetime Complimentary Cleanings & Inspections
For the life of your jewelry, stop in at any time and we will perform a complimentary expert cleaning and comprehensive inspection of your jewelry. For the best care and protection of your treasured jewelry, we recommend an inspection every 6 months.

Complimentary Insurance Appraisal & Lifetime Updates
All jewelry purchases include a complimentary expert appraisal establishing the retail replacement value of your jewelry for insurance purposes. Stop in at any time for complementary updates to your appraisal value to ensure that you are properly covered for the life of your jewelry.

Responsible Sourcing
Dianna Rae Jewelry is committed to the ethical, environmental, and social responsibility that creating jewelry brings. Learn more about our Responsible Sourcing.